Go all out to live up to expectations
Release time: August 6, 2019 Views: 139 times
From July 16 to 26, 2019, the 10 day large-scale team reception activity was successfully completed in Jinshan Nanhai resort hotel. The event received 1552 people, 1536 rooms / night, 8 meetings and 335 tables. With the concerted efforts of all departments, the event truly achieved "zero accident" and "zero failure" and successfully completed the reception task.
For this reception, the hotel leaders attach great importance to the preparation, and ensure the smooth holding of every meeting and banquet during the reception. Before the arrival of the team, the hotel has been focusing on the preparation work as an important task, ranging from staff quality training, temporary staff supplement, banquet menu determination, equipment and facilities addition, banquet layout, customer area decoration, fire safety equipment guarantee, etc. After the guests arrive at the store, all kinds of reception are carried out in a comprehensive way. In the same period of time, different activities are often interspersed in different venues. When the reception density is high, the personnel from the second line departments will fully support the front-line work. Many employees will devote themselves to the busy customer service after completing their own work. All employees obey the leadership, unified command, and have one mind To make efforts to one place, each department with close cooperation, smooth communication, reception work in order.
The successful completion of this reception work is the earnest practice of all the staff of Nanhai hotel In the future reception, all staff of the hotel will continue to learn and learn from the core values of "dedication, harmony, responsibility and efficiency", standardize themselves with high standards and strict requirements, and make customer service more humanized, meticulous and professional The service level and mental outlook are better displayed to each guest.